REPS: Dealing with the Right PersonThe
media representative assigned to your account is an important element in the success of
your advertising campaign. If possible, try to deal with senior account executives. They
can make decisions and get things done, usually without the approval of the sales manager.
A good sales rep does more than just sell you time or space. They provide extra value by
getting better scheduled times for your radio spots, right-side read and good placement
for your print ads, and looking for promotional opportunities to enhance your buy.
A good representative will want to get inside your business, not just ask "What is
your budget?" They will provide research to back up their recommendations and suggest
combined media buys and strategies to make your advertising more effective.
Interview the possible candidate. Remember, you are essentially "hiring" this
person to work for your company. Ask about their background, their experience. Are they
familiar with your industry? Who do they currently work with - what other accounts do they
represent?
A good rep should be in constant contact with you, tracking the success of your
advertising. Also, if you're not happy with something that has either been promised or
implied, talk to them about it. If you don't receive satisfaction, ask to meet with their
manager. If all else fails, request a new account executive.